Strengthening the Foundation: Updates to the Recommended Minimum Training Guidelines for Telecommunicators

This session provided an overview of the Recommended Minimum Training Guidelines for Telecommunicators document recently revised through a multi-agency working group facilitated by the National 911 Program. As more states move toward creating minimum training standards, staying current is essential. Representatives from the multi-agency working group presented the key changes and implementation strategies, and offered actionable takeaways for 911 centers looking to elevate their training standards.